Inbound Calls Support
We provide inbound contact center support to our clients with high business standards and professionalism; we can act as a centralised call center for clients and their customers.
Our emphasis is always on maintaining and improving call quality as per industry standards and our client’s requirement.
With a team of highly skilled professionals from the industry we ensure to go extra mile on every query or call to promote a first-time resolve.
Outbound Calls Support
We help our clients manage their outbound calling campaigns in various ways, whether it is to book an appointment with their customer, knowing the status of their customer’s orders, getting updates on work assigned to their employees outside on field or projects assigned to third party contractors.
This outbound calls being made to our client’s customers and contractors are managed by highly qualified and experienced contact center agents who have completed high standards call quality training from highly professional trainers of the industry. We understand the significance of an outbound calling campaign for our clients, from broadening their brand recognition to obtaining updates from third party contractors, our dedicated team can devise, plan, and execute it to provide meaningful data and feedback for our clients.
Out of hours Calls Support
We provide 24/7 x 365 days contact center support to our clients including all bank holidays. We train our specialist agents according to our client’s business requirements and to manage their customers’ out of hour calls away from the normal working time.
Our specially trained call center agents exactly understand how to manage client’s expectations when customers call in an emergency situation during non-working hours.
Inbound and Outbound Marketing
Inbound and outbound marketing helps our clients to market their services and products. We have professionally experienced and dedicated team to market our client’s products which helps them in increasing their business enquiries and client base.