Training Development and Call Quality

Giving training to the new team members and bring them to the right level in order to assign dedicated tasks to them, our experienced training team gives training to the newly joined team members as per our clients requirements on various processes of business. All our new recruits go through a detailed and robust training where they are equipped to confidently manage client processes and queries. They are trained to adopt to clients ever changing business needs providing a flexible approach to ease business process.

We also help our client in maintaining the call quality of all the calls answered by contact center agents. Our dedicated call quality team listens to the calls answered by agents to evaluate the quality and gives regular feedback to clients. In this way they can address the issues if any and maintain the call quality standards. We are keen promoters of continuous improvement and constantly review and feedback to all our agents to ensure they are always providing highest level of customer service. Our flexible approach enables us to adopt to clients ever changing business needs and processes, our in-house trainers work with clients to understand their needs to then devise and execute training plans.

Resource Timesheets Processing & Payroll Administration

– Get regular update from resources to submit their timesheet on regular basis on agreed intervals.
– Escalating to management if any resource not submitting timesheet.
– Processing timesheets in CRM system for payroll.
– Processing payroll based on timesheets submitted by resources.
– Payroll report as per business and management requirements.

Recruitment Process Outsourcing

We have thorough recruitment process to ensure we hire only the best candidates to match our clients needs. We assess for experience, skill set and knowledge, in addition we look for candidates who can adopt to changing client needs

Email Management

We have highly skilled and trained team members who help our clients to manage their customer’s emails, we can manage an entire helpdesk as well as dedicated customer/business function emails of our clients business. Our responsive team manages entire shared mailbox efficiently actioning emails for continuous business

Accounts & Book-Keeping

Accounts Payable & Receivables

– Processing purchase invoices in accounting software.
– Validating purchase invoices received from vendors and approve or reject them for payment.
– Processing payments to various vendors.
– Statement of reconciliation
– Raising sales invoices in accounting software.
– Sending sales invoices to customers
– Chasing for payments.
– Debt management.

Accounts & Book Keeping (Outsourcing Services)

It is a challenging task for a business to maintain staff for accounting & book – keeping and following the accounting standards accurately. We have a team of highly experienced accounts offices and accountant who can execute and conduct regular internal audits complying with various laws and accounting standards.